Change Fee Collection on BA ticket stock

Revalidation

This is when there is no change in the applicable fare or route but the passenger makes a change to the booking.

1. You must revalidate the ticket first, then
2. Establish change fee to be collected and issue a MCO for that amount; complete as follows.
3. MCO users: The ‘Reason for issuance’ should have a code entered. Enter either the code ‘Q’ meaning international rebooking fee.
4. In the ‘For’ field enter ‘REBOOKING FEE’
5. In the ‘Issued in connection with’ field enter the ticket number. (i.e., the three-digit airline code followed by the ten-digit ticket number, without any spaces or other characters, e.g., 1251234567890). This entry is mandatory for this BA process. Failure to complete could result in an ADM being generated.
6. Complete other parts of MCO as normal e.g. passenger name
7. Enter the MCO number in the PNR (booking) as detailed below. Once it is issued for the change fee the MCO details must be manually entered in the PNR as an OSI item for transmittal to British Airways. Use freeform text for this e.g. OSI BA MCO 1251798961242. This entry is mandatory for this BA process. Failure to complete could result in an ADM being generated. This detail will be transmitted automatically to BA when you have manually entered the MCO details in the PNR; you do not need to call up with the information.

Users of the Amadeus Ticket Changer follow slightly different instructions for changes without any fee or additional collection that are also acceptable, if followed correctly.

Reissue of ticket

This is where there is a change in the base fare and/or the route

1. Reissue the ticket (with additional collection on the fare if applicable).
2. Establish change fee to be collected and issue a MCO for that amount to be completed as follows.
3. MCO users: The ‘Reason for issuance’ must have a code entered. Enter, either the code ‘Q’ meaning international rebooking fee or code ‘P’ meaning domestic rebooking fee.
4. In the ‘For’ field enter ‘REBOOKING FEE’
5. In the ‘Issued in connection with’ field enter the new ticket number. (ie the three digit airline code followed by the ten digit ticket number, without any spaces or other characters, eg 1251234567890). This entry is mandatory for this BA process. Failure to complete could result in an ADM being generated.
6. Complete other parts of MCO as normal e.g. passenger name.
7. Enter the MCO number number in the PNR (booking) as detailed below. Once it is issued for the change fee the MCO details must be manually entered in the PNR as an OSI item for transmittal to British Airways. Use freeform text for this e.g. OSI BA MCO 1251798961242. This entry is mandatory for this BA process. Failure to complete could result in an ADM being generated. This detail will be transmitted automatically to BA once you have manually entered the MCO details in the PNR; you do not need to call up with the information.
8. All ticketing details on the original ticket mask - including tour code - must be carried forward to the reissue document. Original tickets issued as IT must remain IT on the reissue document.

A MCO must be issued for each passenger.

Remember, in this transaction the MCO is only to be issued for an applicable change fee and must be issued at the time the booking is changed. The change fee cannot be collected at the departure airport.
The MCO must not be combined with any other service charge, residual amount or increase in air fare or tax(es). Also please note that only one MCO is to be issued per passenger e.g. for three people travelling together; three MCOs must be issued.

Please remember: If the original ticket contains a Tour code, this needs to be inserted when reissuing the ticket, as it is not done automatically and triggers an ADM.

The procedure applies to all BA longhaul and shorthaul routes. If you have any queries regarding GDS entries, please contact the appropriate HelpDesk.

Please be aware that failing to adhere to the correct document issuance and reporting process will result in an ADM being raised for fee of EUR 35.00 or equivalent for transactions if the ticket and change fee MCO have not been linked.

Refunds

Please note that any cancellation fees due from refund transactions should be deducted from the refunded value. Any cancellation fees collected via MCO for refund transactions will attract a EUR 35.00 charge by ADM (or equivalent - please state local currency value).

Please contact your local GDS helpdesk for any technical support.