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Key Message
British Airways franchise partner Sun Air have announced they are to withdraw services between Billund (BLL) and Oslo(OSL) from Monday, 19 May 2008.
Advice for customers
Customers affected by the withdrawal of services between Billund and Oslo from 19 May 2008 are covered by the Commercial Policy options outlined below.
Customers may:
a) Rebook to travel on Sun-Air services between Aarhus or Aalborg to Oslo
On the closest available flight to the original flight, provided that a seat is available in the cabin originally booked
or
At the passenger’s convenience:
- Up to 1 weeks after the original flight, provided a seat is available in the cabin originally booked
- At any time outside of the above periods, provided a seat is available in the same fare class and same cabin as originally booked
Conditions
Any changes to the booking (PNR) must take place no later than two one week after the original flight.
The passenger will be booked into the same booking class, or where applicable, the lowest available class within the same cabin of travel.
Travel must be completed within ticket validity or within three months from the original flight, whichever is longer.
The return flight, if applicable, can be rebooked at the same time, and no extra fare is payable.
Surface transport between Aarhus/Aalborg and Billund to be paid by the customer.
Customers departing from Billund before Monday 19 May having their car parked at Billund Airport may claim travelling costs from Aarhus/Aalborg to Billund by rail, bus or taxi from Sun Air on completion of their journey. Customers must obtain receipts and provide details of the booking reference, ticket number and banking details. These should be sent to Sun-Air for a refund as follows:
Att: Mr Niels Chr. Jensen, British Airways/SUN-AIR, Cumulusvej 10, DK7190 Billund, Denmark
e-mail: ncj@sunair.dk
b) Rebook to travel on Cimber Air (QI) Services from Billund to Oslo
On the closest available flight to the original flight, provided that a seat is available in the cabin originally booked. Passengers can rebook to travel up to the 31st May 2008. NB Rebooking must be in H class and a new paper ticket reissued
The following OSI element that must be added to the pnr:
INVOL IN ACCORDANCE WITH QI/EZ/BA REPROTECT AGREEMENT
Conditions
The return flight, if applicable, can be rebooked at the same time, and no extra fare is payable. c) Obtain a refund of the original flight, plus any parts of the journey not made which are on the same ticket as the original flight
The refund will be provided to the original form of payment. |
