Clarification regarding the customer guidelines for those customers whom have journeys affected by the weather disruption
Rebook onto a flight to the same destination:
If travel is to be within 14 days of the original date of travel, rebook in the same cabin, same or lowest class in cabin.
If travel is to be outside of 14 days of the original travel date, rebook in same class, same cabin.
The flight must be re-booked and travel must take place within the validity of the original ticket purchased.
In addition, customers may rebook to the nearest alternative gateway in the same country or a gateway close by in a neighbouring country, i.e. Lyon and Geneva
Shorthaul customers may choose same country or nearest destination i,e Lyon and Geneva.
For longhaul customers, the nearest gateway refers to the nearest available destination to the original destination e.g If the original destination is New York, alternatives could be Boston, Toronto or Chicago. If the original destination was Bangkok the alternative would be Singapore. Onward travel from gateway to the customers original will be at the customer's own expense" |
