Following the announcement that British Airways cabin crew will be taking industrial action from 27-30 March 2010, British Airways has now reviewed its entire operation for these dates.
The latest information on whether flights are operating or not will be available on ba.com, please check there for the latest information - All BA Cityflyer, codeshares, franchises and openskies will operate as normal, as will London City to New York and all London Gatwick long-haul and short-haul flights.
- All Long-haul and Short-haul flights to/from London Gatwick and LCY – JFK are operating as normal - Any changes are governed by the standard applicable fare rules
- All Long-haul and short-haul flights to/from London Heathrow (LHR) are governed by the following guidelines
These Guidelines are applicable for both planned cancellations and also on the day cancellations in the period (25 March - 02 April) covered under section 1 and 2
Section 1 - Advice for Customers whose Flight is operating during the strike period of 23-31.March
a) Rebook onto an available flight to the same destination within a 355 day period after or before the scheduled departure time of the original flight. If the same booking class is not available, the lowest class available in the same cabin may be booked. This will be at no additional cost to the customer, and if required, the validity of the ticket may be extended.
b) Refund - only if fare rules allow
The above is not applicable for any flights to/from London Gatwick, These flights will not be affected and as such standard fares rules apply
Section 2 - Advice for Customers whose flight is cancelled over the strike period 23.March-02.April
a) Rebook onto an available BA flight to the same destination within a 355 day period before/after the scheduled departure time of the original flight. If the same booking class is not available, the lowest class available in the same cabin may be booked. This will be at no additional cost to the customer, and if required, the validity of the ticket may be extended.
or
b) Rebook to the nearest alternative gateway within a 14 day period before/after the scheduled departure time of the original flight in the same country or a gateway close by in a neighbouring country, i.e. Lyon and Geneva.
- If the same booking class is not available, the lowest available class in the same cabin may be used
- Please advise the customer that onward travel from the alternative destination will be at the customer’s own expense
or
c) Rebook into the next cabin (1 cabin upgrade only) if no availability in original cabin, must be booked within a 14 day period after the scheduled departure time of the original flight
- Customers who are travelling in World Traveller (economy) cabin may rebook into the lowest available World Traveller Plus class on the first available British Airways service to the same destination.
- Customers who are travelling in World Traveller Plus cabin may rebook into the lowest available Club World class on the first available British Airways service to the same destination.
- Customers who are travelling in Club World may rebook into the lowest available First class on the first available British Airways service to the same destination.
**This can ONLY be done by BA - you must contact BA to do this on your behalf if there are no other alternatives. You must NOT do this yourself or you may be subject to a debit memo.***
or
d) Rebook onto an agreed alternative carrier, for more details on specific ‘Other Carrier’ agreements please contact British Airways
**This can ONLY be done by BA - you must contact BA to do this on your behalf if there are no other alternatives. You must NOT do this yourself or you may be subject to a debit memo.***
or
e) Refund the ticket purchased to the original form of payment.
Important Note: - If a customer claims a full refund and subsequently discovers that their original flight is going to operate then they will be treated as a new customer and can only purchase a new ticket at the prices available at the time. This applies whether the customer has either received or not received their full refund back to the original form of payment.
- If a customer rebooks onto a flight outside of the strike period and subsequently discovers that their original flight is going to operate then you will be allowed to rebook them back onto the original flight at no extra cost, subject to availability. If the same booking class is not available, then the lowest class available in the same cabin ONLY may be booked.
- If a customer's flight has been cancelled and then subsequently re-instated but they have not made any change yet, then we can offer all the options above, including a full refund
Note:
Please ensure all your bookings that you are rebooking or refunding yourself that you input the below into your tickets endorsement box or refund notices. British Airways will not issue any ADMs for any reissues and refunds actioned according to above Commercial Policy.
Bookings affected by the Strike may rebook, reissue (on BA only, rebooking and reissues onto other carriers are not permitted) and refund accordingly. Please ensure the following remarks are inputted into the endorsement box for reissuing of the ticket: INVOL RBKD DUE STRIKE COMM POLICY APPLD.
For all ticket refunds, please ensure the following remarks are inputted into the ‘Refund Mask’: DUE STRIKE COMM POLICY APPLD. If your GDS does not permit refund remark, please ensure to update same on your PNR.
Rebooking and Refund options for strike dates:
The information below covers only customers holding a ticket on a British Airways operated flight and issued on British Airways 125 ticket stock.
If a customer has a segment on British Airways that was issued on another carrier's ticket stock you must contact the issuing carrier.
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