Due to continued volcanic eruptions in Iceland. A plume of volcanic ash has now spread southwards and is severely affecting all airlines' flight activity in the area. For safety reasons and on direction from Air Traffic Control a decision has been made to cancel a number of flights.
As such the following guidelines have been issued if a customers flight has been cancelled
1) Advice for Customers whose flight is cancelled due to Airspace Closure
Rebook onto an available flight to the same destination within a 3-day period before or 14-day period after the scheduled departure time of the original flight. If the same booking class is not available, the next lowest class may be booked within the same cabin. This will be at no additional cost to the customer, and if required, the validity of the ticket may be extended.
or
Rebook onto a flight to the same destination at a later date in the same booking class and cabin. The flight must be re-booked and travel must take place within the validity of the original ticket purchased. This will be at no additional cost to the customer.
or
Rebook to an alternative gateway within a 14 day period after the scheduled departure of the orginal flight in the same country or gateway close by in a neighbouring country. ie) Lyon and Geneva, If the same class is not available then the lowest class in the same cabin may be booked.
PLease advise customer that onward travel form the alternative Gateway is at the customers own expense before you proceed with this options
or
Refund the ticket purchased to the original form of payment.
Note:
Please ensure all your bookings that you are rebooking or refunding yourself that you input the below into your tickets endorsement box or refund notices. British Airways will not issue any ADMs for any reissues and refunds actioned according to above Commercial Policy.
Bookings affected by the Vulcanic eruption may rebook, reissue (on BA only, rebooking and reissues onto other carriers are not permitted) and refund accordingly. Please ensure the following remarks are inputted into the endorsement box for reissuing of the ticket: INVOL RBKD DUE VULCANIC ERUPTION POLICY APPLD.
For all ticket refunds, please ensure the following remarks are inputted into the ‘Refund Mask’: DUE VULCANIC ERUPTION POLICY APPLD. If your GDS does not permit refund remark, please ensure to update same on your PNR.
Rebooking and Refund options:
The information below covers only customers holding a ticket on a British Airways operated flight and issued on British Airways 125 ticket stock.
If a customer has a segment on British Airways that was issued on another carrier's ticket stock you must contact the issuing carrier. |
