Guidelines - Sunair to withdraw Aalborg - Oslo service from 6th April 2010

Key Message
British Airways franchise partner Sun-Air have announced they are to withdraw services between Aalborg (AAL) and Oslo (OSL) from Tuesday, 06th April 2010

Customers with forward bookings on this service will be covered under the following guidelines:

a) Rebook to travel on SUN-AIR services between Aarhus (AAR) and Oslo (OSL)
On the closest available flight to the original flight, provided that a seat is available in the cabin originally booked
or
At the passenger’s convenience:
- Up to 2 weeks after the original flight, provided a seat is available in the cabin originally booked
- At any time outside of the above periods, provided a seat is available in the same fare class and same cabin as originally booked

Conditions

• Any changes to the booking (PNR) must take place no later than two weeks after the original flight.
• The passenger will be booked into the same booking class, or where applicable, the lowest available class within the same cabin of travel. 
•  Travel must be completed within ticket validity or within three months from the original flight, whichever is longer. 
•  The return flight, if applicable, can be rebooked at the same time, and no extra fare is payable. 
• Surface transport between Aalborg and Aarhus to be paid by the customer themselves.
  

Customers departing from Aalborg before Tuesday, 06th April 2010 having their car parked at Aalborg Airport may claim travelling costs from Aarhus to Aalborg by rail, bus or taxi from SUN-AIR on completion of their journey. Customers must obtain receipts and provide details of the booking reference, ticket number and banking details. These should be sent to SUN-AIR for a refund as follows:
Att.: Mr Niels Chr. Jensen, British Airways/SUN-AIR, Cumulusvej 10, DK7190Billund, Denmark
e-mail: ncj@sunair.dk

b) A refund of the original flight, plus any parts of the journey not made which are on the same ticket as the original flight
- The refund will be provided to the original form of payment.