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Customer Handling
Allgemeine Beförderungsbedingungen
Situations outside the conditions of carriage
Travel to Jeddah during Hajj - Customer Guidelines
Bahrain Civil Unrest - Customer Guidelines
Libya Civil Unrest - Customer Guidelines
Christchurch Earthquake - Customer Guidelines
Upper mid-west USA weather - Customer Guidelines
Cyclone North Queensland - Customer Guidelines
Texas/New Mexico snow disruption - Customer Guidelines
Mid-west USA snow disruption - Customer Guidelines
Civil Unrest in Egypt - Customer Guidelines
Civil Unrest in Tunisia - Customer Guidelines
Weather Disruption - Customer Guidelines
Finnair strike customer handling guidelines - 10 December 2010
Winter weather flight disruption - Guidelines
Spanish ATC strikes - Customer Guidelines - 05 December 2010
Snow Disruption - Customer Guidelines
Finnair strike customer handling guidelines - 03 December
Snow disruption customer handling guideliens - 29 November 2010
Hurricane Tomas- Customer guidelines
Travel to Jeddah for Hajj/Umrah - Guidelines
Spanish general strike disruption - Guidelines
Hurricane Igor - Customer Guidelines
Jamaica Civil Unrest - Customer Guidelines
New Volcanic Ash - Customer Guidelines - 16 May 2010
Cabin Crew Industrial Action - Customer Guidelines
Guidelines - Sunair to withdraw Aalborg - Oslo service from 6th April 2010
Customer Guidelines - Cabin Crew Industrial Action for period from 23.-02. April 2010
Customer Guidelines - Cabin Crew Industrial Action
Customer Guidelines - Weather Disruption from 14 January 2010
Customer Guidelines - Weather Disruption 13 January 2010
Update to Customer Guidelines - Weather Disruption 09.-11. January
Update to Customer Guidelines - Weather Disruption 08 January 2010
New Customer Guidelines - Weather Disruption 07 January 2010
Clarification to the Customer Guidelines - Weather Disruption 06/07 January 2010
Customer Guidelines - Weather Disruption 06 January 2010
Customer Guidelines - Advice for customers facing difficulty reaching UK airports affected by snow disruption - 06 January 2010
Customer Guidelines - Weather Disruption 22nd December 2009
Cabin Crew Industrial Action - Customer Guidelines - Removal of Strike Action
Guidelines - Cancellation of OpenSkies AMS to JFK service
Guidelines - Flight switches from LGW to LHR
Guidelines: British Airways cancellations for Winter 2009 and Summer 2010
Guidelines: Ad hoc cancellations summer 2009
Guidelines: BA CityFlyer Changes Summer 2009
Guidelines - BA Cityflyer LCY-NCE cancellations Summer 09
Guidelines - BA Cityflyer BA8720/9 LCY-GLA cancellations Summer 09
Guidelines - Cityflyer operational cancellations
Guidelines - Snow at Heathrow - 06 Feb 09
Guidelines - Snow at Heathrow - 04 Feb 09
Guidelines - Snow at Heathrow - 03 Feb 09
Guidelines - Snow at Heathrow - 02 Feb 09
Guidelines - Changes to summer 09 schedule
Guidelines - Withdrawal of London Gatwick - Dublin service from summer 09
Guidelines - Sterling Airlines cease trading
Commercial policy guidelines for ATC failure across London airspace
Guidelines - Changes to Winter 08/09 Schedule
Commercial policy -For customers affected by the longer flight connections between T4 and T5
Guidelines for longhaul flights Terminal move
Flights operated by Partner Airlines - from 26 Mar 08
Guidelines - SUN-AIR withdraws Billund- Helsinki services from 23 March 2011
Guidelines - SUN-AIR withdraws Billund- London City service day 7 from 27 March 2011
Guideline – SUN-AIR withdraws Billund - Stockholm Bromma-Helsinki services from 18 October 2010
Guideline – Sun Air to withdraw Billund - Paris services BA 8229 / BA 8230 / BA 8231 / BA 8232
Guideline – Sun Air to withdraw Billund-Paris services BA 8229 / BA 8230
Guideline – SUN-AIR changes from 10 January 2010
Guideline – SUN-AIR changes from 14 September 2009 for Billund to London City service
Guideline - BA CityFlyer further changes summer 2009
Guideline - BA CityFlyer cancellations Apr 09
Guideline - BA CityFlyer cancellations Mar 09
Guideline - BA CityFlyer to withdraw London City to Dublin services
Guideline - Comair Johannesburg to Mauritius service changes effective 03 May 09
Guidelines - BA Cityflyer cancellations
Guidelines: BMI suspend LHR - Ankara services
Guidelines: BMI suspends LHR - Ekaterinburg services
Guidelines: CX cancellations due to Typhoon
Commercial Policy - Loganair to withdraw City of Derry-Dublin services
Commercial Policy -Sun Air to withdraw Billund-Oslo services
Guidelines: Beirut airport closure bmi codeshare
Commercial policy - EOS Airline cease trading from 27 Apr 08
Commercial Policy - bmi to withdraw Dakar services with effect from 01 May 08
BA Standard Customer Guidelines for delays, cancellations or schedule changes
February
19 Februar, 2010
Business Class Special, neue Langstrecken Pep´s und Ticketausstellungsfristen
Buchen Sie noch bis zum 24. Februar 2010 unser Club World Special
09 Februar, 2010
New codeshare agreement with Meridiana from London Gatwick to Florence
British Airways and Meridiana today announced a new codesharing agreement on Meridiana’s services between London Gatwick and Florence.
08 Februar, 2010
Paid Seating Update- New Pricing Information
From 9th February, we are making some changes to the pricing of Paid for Seating.
05 Februar, 2010
Additional API roll out from 10 February 2010
The UK Government will require Advanced Passenger Information for all passengers travelling internationally into and out of the UK.
04 Februar, 2010
Summer 2010 London Gatwick frequency increases to Marseille and Pristina
Today British Airways announced increases to services from London Gatwick to Marseilles and Pristina for our Summer 2010 schedule.
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