Customer Handling

19 Mar, 2010
Customer Guidelines - Cabin Crew Industrial Action
Following the announcement that British Airways cabin crew will be taking industrial action from 20-22 March 2010 and 27-30 March 2010, British Airways has now reviewed its entire operation and have now completed the operational schedule for the 20-22nd March.

23 Feb, 2010
Customer Guidelines - ATC strike in France and in Greece
We have today been advised of French and Greek ATC strikes that are due to take place from Tuesday 23 February until Saturday 27 February 2010. To date the following services have been cancelled and we have endeavoured to contact customers by SMS message:

14 Jan, 2010
Customer Guidelines - Weather Disruption from 14 January 2010
Customers whose flight is disrupted may now be offered the options outlined in the Conditions of Carriage.

14 Jan, 2010
Customer Guidelines - Weather Disruption 13 January 2010
As an ongoing result of the weather disruption, we have the following guidelines for customers.Advice for customers facing delays.

09 Jan, 2010
Update to Customer Guidelines - Weather Disruption 09.-11. January
As an ongoing result of the weather disruption, we have the following guidelines for customers who are due to travel between Friday 08 January and Monday 11 January 2010.

08 Jan, 2010
Update to Customer Guidelines - Weather Disruption 08 January 2010
As an ongoing result of the weather disruption, we have the following guidelines for customers who are due to travel between Friday 08 January and Sunday 10 January 2010.Friday 08 January 2010

08 Jan, 2010
New Customer Guidelines - Weather Disruption 07 January 2010
As an ongoing result of the weather disruption, we have the following guidelines for customers who are due to travel between Thursday 07 January and Sunday 10 January 2010.

07 Jan, 2010
Clarification to the Customer Guidelines - Weather Disruption 06/07 January 2010
Clarification regarding the customer guidelines for those customers whom have journeys affected by the weather disruption

06 Jan, 2010
Customer Guidelines - Weather Disruption 06 January 2010
As an ongoing result of the weather disruption (Wednesday 06 January 2010) customer due to travel today and their service has been cancelled or they have been delayed getting on their original service, the following options are available to customer.

06 Jan, 2010
Customer Guidelines - Advice for customers facing difficulty reaching UK airports affected by snow disruption - 06 January 2010
Please see the following advice for customers facing delays getting to the airport due to weather conditions in the UK.