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Commercial Policy for GB Airways Sale - Casablanca passengers

01 Feb, 2008

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Following the announcement of the sale of GB Airways to easyJet, the following commercial policy has been issued for all passengers booked to travel on flights to/from Casablanca. These options have been introduced as easyJet will not be operating to/from Casablanca.

Customers may:

Rebook on Royal Air Maroc

  1. Rebook onto Royal Air Maroc services from Heathrow.
    Customers must only be rebooked as follows:
    • All Club Europe passengers must be rebooked into D class on Royal Air Maroc
    • All Euro Traveller passengers must be rebooked into T class on Royal Air Maroc
    • Redemptions not applicable

      Rebooking must only be on Royal Air Maroc mainline operated services.

    Conditions
    a) Only ticketed passengers originally booked for travel between 30 March 2008 and 30 September 2008 may be rebooked onto Royal Air Maroc.

    b) The original ticket must be re-issued or re-validated to Royal Air Maroc and the PNR updated with "Invol Re-Route" and the ticket number inserted so Royal Air Maroc can see this.

 

2. Refund of the original British Airways flight or BA Franchise light, plus any parts of the journey not made which are on the same ticket as the original flight

-
The refund will be provided to the original form of payment.

3. Rebooking policy for connecting passengers and those with other carriers sectors involved

    If the rebooking affects the connection time to the BA mainline service, the customer may also rebook the mainline flights. These should be rebooked under the conditions below:
    Customers may rebook on the closest available flight to the original flight, provided that a seat is available in the cabin originally booked
    or
    At their convenience:
    - Up to 2 weeks after the original flight, provided a seat is available in the cabin originally booked
    - Up to 2 weeks prior to the original flight, where applicable, provided a seat is available in the cabin originally booked
    - At any time outsideof the above periods, provided a seat is available in the same fare class and same cabin as originally booked

    Conditions
    a) Any changes to the booking (PNR) must take place no later than two weeks after the original flight.
    b) Bookings must be made into the same booking class as the original ticketed class, in the same cabin of travel where available. Where this
    class is not available, rebooking may be made into the next lowest available class.
    c) Travel must be completed within ticket validity or within three months from the original flight, whichever is longer.
    d) The return flight, if applicable, can be rebooked at the same time, and no extra fare is payable.

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