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Update 5 (22 Jan 08 / 15:28)
The commercial policy for customers affected by the incident at Heathrow on 17 January 2008 has been updated. The option to upgrade to the lowest class in the next cabin if there is no availability in the original cabin of travel has been removed.
Any customers calling British Airways to rebook who were due to travel on either Thursday 17 or Friday 18 January 2008 and whose flight was cancelled must adhere to the guidelines outlined in option 1 of the policy.
All other options remain unchanged.
Update 4 (18 Jan 08 / 13:16 CET)
The commercial policy issued due to the incident at Heathrow yesterday, Thursday 17 January 2008, has been updated.
All passengers booked to travel to Geneva on 17 or 18 January 2008 whose flight has been cancelled and who are unable to re-book onto an alternative flight to Geneva as all flights are now full, can be re-booked to Zurich, Lyon or Basel at no additional charge. If the same booking class is not available the next lowest available class may be booked in the same cabin. Passengers will need to make their own way between Zurich, Lyon or Basel and Geneva at their own cost. (Lyon & Basel have been added to Zurich as an additional option for Geneva passengers).
All other details (see below) remain unchanged.
Customers due to travel today (Thu 17 Jan 08) and tomorrow (Fri 18 Jan 08) whose flights are delayed or cancelled as a result of the incident at Heathrow on 17 January 2008 are covered by the options outlined below. Customers may:
Rebook on a British Airways flight to the original destination
- On the closest available flight to the original flight, provided that a seat is available in the cabin originally booked
or
At the passenger’s convenience:
- Up to 2 weeks after the original flight, provided a seat is available in the cabin originally booked
- At any time outside of the above periods, provided a seat is available in the same fare class and same cabin as originally booked
Conditions
a) Any changes to the booking (PNR) must take place no later than two weeks after the original flight.
b) The passenger will be booked into the same booking class, or where applicable, the lowest available class within the same cabin of travel.
c) Travel must be completed within ticket validity or within three months from the original flight, whichever is longer.
d) The return flight, if applicable, can be rebooked at the same time, and no extra fare is payable.
Rebook on a British Airways flight to an alternative destination, with any additional fare to be paid by the customer
Conditions
a) Any changes to the booking (PNR) must take place no later than two weeks after the original flight.
b) Travel will be governed by the new fare rules.
For both of the above options, where there is no availability in the original cabin, customers may be rebooked into the next cabin only (i.e ET to CE or WT to WT Plus).
- Customers should be rebooked into the lowest available class in the next cabin.
- Rebooked travel must commence within 14 days.
The cross class inhibitor has been switched off to allow you to rebook into any available class within the same cabin. Where the customer is rebooked into the lowest class available in the next cabin, the e-ticket cannot be revalidated and will need to be re-issued.
Refund of the original British Airways flight, plus any parts of the journey not made which are on the same ticket as the original flight
- The refund will be provided to the original form of payment.
For customers holding British Airways Holidays elements
Customers holding British Airways Holidays bookings in conjunction with their flights or a package holiday may also:
Change to the same or an alternative destination without an amendment fee; with the customer paying or receiving a refund for any difference in price of the new arrangements
Alternatively customers may cancel and receive a full refund |
