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The Foreign and Commonwealth Office advice for travel to Kenya remains unchanged. Therefore the policy outlining the options available to customers due to travel to/from Nairobi has been extended from Wednesday 06 February 2008, for an ongoing rolling 14 day travel period*
All options available to customers remain unchanged.
Advice for customers
Customers holding a ticket who are due to travel to/from Nairobi who want to change their travel plans or no longer wish to travel, are covered by the following options:
Rebook on a British Airways flight to the original destination
- On the closest available flight to the original flight, provided that a seat is available in the cabin originally booked
or
At the passenger’s convenience:
- Up to 2 weeks after the original flight, provided a seat is available in the cabin originally booked
- Up to 2 weeks prior to the original flight, where applicable, provided a seat is available in the cabin originally booked
- At any time outside of the above periods, provided a seat is available in the same fare class and same cabin as originally booked
Conditions
a) Any changes to the booking (PNR) must take place no later than two weeks after the original flight.
b) The passenger will be booked into the same booking class, or where applicable, the lowest available class within the same cabin of travel.
c) Travel must be completed within ticket validity or within three months from the original flight, whichever is longer.
d) The return flight, if applicable, can be rebooked at the same time, and no extra fare is payable.
Rebook on a British Airways flight to an alternative destination, with any additional fare to be paid by the customer
Conditions
a) Any changes to the booking (PNR) must take place no later than two weeks after the original flight.
b) Travel will be governed by the new fare rules.
Refund of the original British Airways flight, plus any parts of the journey not made which are on the same ticket as the original flight
- The refund will be provided to the original form of payment.
*For example, the policy is applicable to customers calling on 06 February 2008 who are due to travel up to and including 20 February 2008. If they call tomorrow, 07 February 2008, it will be applicable for travel up to and including 21 February 2008. This will continue on a daily rolling basis until otherwise advised. |
