Following the announcement that British Airways cabin crew will be taking industrial action from 20-22 March 2010 and 27-30 March 2010, British Airways has now reviewed its entire operation and have now completed the operational schedule for the 20-22nd March.
The latest information on whether flights are operating or not will be available on ba.com Arrivals and Departures, please check there for the latest information.
All BA Cityflyer, codeshares, franchises and openskies will operate as normal, as will London City to New York and all London Gatwick long-haul flights.
All Long-haul flights to/from London Gatwick and LCY – JFK are operating as normal - Any changes are governed by the standard applicable fare rules.
All Long-haul and short-haul flights to/from London Heathrow (LHR) and all short-haul flights to/from London Gatwick (LGW) are governed by the following guidelines
These Guidelines are applicable for both planned cancellations and also on the day cancellations in the period (20-26 March) covered under section 1 or 2.
Section 1 - Advise for Customers who’s Flight is operating on the strike dates of 20,21,22 March or is operating in the period of 23-26 March
If your flight is still operating on the strike dates but you wish to change your travel plans you will be able to:
a) Rebook onto an available flight to the same destination within a 355 day period before or after the scheduled departure time of the original flight. If the same booking class is not available, the lowest class available in the same cabin may be booked. This will be at no additional cost to the customer, and if required, the validity of the ticket may be extended.
or
b) Refund - only if fare rules allow
Section 2 - Advise for Customers who’s flight is cancelled due to strike action (20-22nd March) or is cancelled in the period of 20-26 March
a) Rebook onto an available BA flight to the same destination within a 355 day period before or after the scheduled departure time of the original flight. If the same booking class is not available, the lowest class available in the same cabin may be booked. This will be at no additional cost to the customer, and if required, the validity of the ticket may be extended.
or
b)Rebook to the nearest alternative gateway within a 14 day period after the scheduled departure time of the original flight in the same country or a gateway close by in a neighbouring country, i.e. Lyon and Geneva.
- Shorthaul customers may choose same country or nearest destination i.e. Lyon and Geneva.
- For longhaul customers, the nearest gateway refers to the nearest available destination to the original destination e.g If the original destination is New York, alternatives could be Boston, Toronto or Chicago. If the original destination was Bangkok the alternative would be Singapore.
If the same booking class is not available, the lowest available class in the same cabin may be used
Please advise the customer that onward travel from the alternative destination will be at the customer’s own expense.
or
c) Rebook onto an agreed alternative carrier, for more details on specific ‘Other Carrier’ agreements please contact British Airways.
Important: This option can not be booked by the trade directly, please contact British Airways for this option.
or
d) Refund the ticket purchased to the original form of payment.
Note: - If a customer rebooks onto a flight outside of the strike period and subsequently discovers that their original flight is going to operate then you will be allowed to rebook them back onto the original flight at no extra cost, subject to availability. If the same booking class is not available, then the lowest class available in the same cabin ONLY may be booked.
- If a customer claims a full refund and subsequently discovers that their original flight is going to operate then they will be treated as a new customer and can only purchase a new ticket at the prices available at the time. This applies whether the customer has either received or not received their full refund back to the original form of payment.
- If a customer's flight has been cancelled and then subsequently re-instated but they have not made any change yet, then we can offer all the options above, including a full refund.
Note:
Please ensure all your bookings that you are rebooking or refunding yourself that you input the below into your tickets endorsement box or refund notices. British Airways will not issue any ADMs for any reissues and refunds actioned according to above Commercial Policy.
Bookings affected by the Strike may rebook, reissue and refund accordingly. Please ensure the following remarks are inputted into the endorsement box for reissuing of the ticket: INVOL RBKD DUE STRIKE COMM POLICY APPLD.
For all ticket refunds, please ensure the following remarks are inputted into the ‘Refund Mask’: DUE STRIKE COMM POLICY APPLD.
Rebooking and Refund options for strike dates:
The information below covers only customers holding a ticket on a British Airways operated flight and issued on British Airways 125 ticket stock.
If a customer has a segment on British Airways that was issued on another carrier's ticket stock you must contact the issuing carrier.
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