Customers affected by the withdrawal of services between Berne and Brussels from 26 October 2008 are covered by the options outlined below. Customers may:
Rebook to travel on Brussels Airlines (SN) services between Geneva and Brussels
- Customers may rebook to travel on Brussels Airlines operated services between Brussels and Geneva.
- Customers should be rebooked onto the closest available flight to the original flight, provided that a seat is available in the cabin originally booked.
- Rebooking must be on Brussels Airlines in H class.
- The following OSI element must be added to remarks in the PNR - 'INVOL IN ACCORDANCE WITH SN/EZ/BA REPROTECT AGREEMENT'
Conditions
a) Any changes to the booking (PNR) must take place no later than 31 March 2009
b) Travel must be completed within ticket validity or within three months from the original flight, whichever is longer.
c) The return flight, if applicable, can be rebooked at the same time, and no extra fare is payable.
d) Surface transport, at reasonable costs, between Geneva and Berne is to be paid by Sun-Air of Scandinavia. Customers must obtain receipts and provide details of the booking reference, ticket number and banking details. These should be sent to Sun-Air for a refund as follows:
Att: Customer Relations, British Airways/SUN-AIR, Cumulusvej 10, DK7190 Billund, Denmark.
e-mail: cr@sunair.dk
A Refund of the original flight, plus any parts of the journey not made which are on the same ticket as the original flight
- The refund will be provided to the original form of payment. |
