|
We are anticipating that as a result of the disruption at London Heathrow at Monday 2nd February, we will experience further disruption to our services on Tuesday 3rd February. The policy in place for London Heathrow of 02 Feb will be carried over for flights affected at London Heathrow on Tuesday 3rd February.
The operation at London Gatwick is expected to return to normal and as such any delays or cancellations from London Gatwick should be handled as per the customer handling guidelines.
Policy for flights affected from London Heathrow, Tuesday 3rd February:
The one cabin upgrade option is for British Airways contact centres only and is NOT available to the travel trade.
In addtion, within Europe and the US only, customers may rebook to a nearest alternative gateway in the same country or a gateway close by in a neighbouring country, i.e. Lyon and Geneva.
Flight bookings - cancelled/delayed services
Customers due to travel on any British Airways service that is cancelled or delayed due to the snow, Tuesday 03 February 2009 only, can proceed as follows: - Customers can rebook for a later date or request a refund as per the Customer Handling Guidelines.
When referring to the Customer Handling Guidelines for rebooking customers, customers may be rebooked into the lowest available class in the original cabin on the first available flight. - For customers booked on CANCELLED flights from Heathrow only:
- Where there is no availability in the original cabin, customers may be rebooked into the next cabin only (i.e ET to CE or WT to WT Plus).
- Customers should be rebooked into the lowest available class in the next cabin on an available flight to the same destination.
Flight bookings - flights operating as scheduled
Any customers due to travel to/from Heathrow only on a domestic or shorthaul flight on Tuesday 03 February 2009 only, which is operating as scheduled, can proceed as follows: - Customers can rebook for a later date or request a refund as per the Customer Handling Guidelines.
When referring to the Customer Handling Guidelines for rebooking customers, where the lowest class in the original cabin is not available within the 3 day limit stated, customers may be rebooked into the lowest available class in the original cabin on the first available flight outside of the 3 days. - Any customers due to travel from Heathrow only on a longhaul flight , Tuesday 03 February 2009 only, which is operating as scheduled, can proceed as follows:
- Customers can rebook for a later date only as outlined below:
Rebook onto an available flight to the same destination within a 3-day period before or after the scheduled departure time of the original flight. If the same booking class is not available, the next lowest class may be booked within the same cabin. This will be at no additional cost to the customer, and if required, the validity of the ticket may be extended.
or
Rebook onto a flight to the same destination at a later date in the same booking class and cabin. The flight must be re-booked and travel must take place within the validity of the original ticket purchased. This will be at no additional cost to the customer.
- These are the only two options available to longhaul customers whose flight is operating as scheduled.
- Refunds are not permitted unless allowed by the fare rules of the ticket purchased.
|
