Guidelines: CX cancellations due to Typhoon

Due to Typhoon Hagupit, Cathay Pacific have cancelled a number of services to/from Hong Kong. The following guidelines are for BA customers holding tickets for travel on BA* marketed codeshare services operated by Cathay Pacific to/from Hong Kong.

Please note, BA services continue to operate as scheduled and are not covered by these options unless the customer is holding a through ticket connecting to/from BA* marketed codeshare services operated by Cathay Pacific.

All re-booking / re-routing charges will be waived for all tickets issued worldwide (irrespective of fare type) where travel involves Hong Kong between 23 and 24 September 2008.

No waiver on cancellation and refund charges.

Rebooking charges will be waived on condition that:

- Requests are made on/before 26 September 2008 and before departure, where travel involves Hong Kong between 23 and 24 September 2008.

- No-show passengers are not eligible for the waiver.

- The revised travel date must be within 2-weeks of the original booking date and subject to flight availability. The ticket expiry date will be adjusted accordingly.

- The re-booked sector must observe and conform to the conditions of the respective fare rule, e.g. black out dates, flight application, eekend/weekday travel, s/o charges, and applicable seasonality's, collecting additional/refunding difference (if any) as appropriate.

- Re-issue charges will only be waived due to the expiry of the original ticket.

- Note: For flights that have been cancelled and /or confirmed as to be cancelled, please handle as an involuntary re-routing case.

Condition of the respective fare rules applies.

- Rebooking: Permitted without payment of any rebooking fee as it is already a programme feature.

- Rerouting: The ticket re-issue fee will be waived for the re-routing request as long as the date of the confirmed booking falls between 23 and 24 September 2008.

The situation will be closely monitored and amendments issued if necessary.