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This policy applies to British Airways mainline and British Airways CityFlyer.
This policy applies to flight operated under a BA flight number by GB Airways, Sun Air, BMED and Loganair.
This policy applies to any passenger who holds a booking on: - A cancelled British Airways or BA Franchise flight
- A British Airways or a BA Franchise Longhaul flight, which has been delayed for over 4 hours
- A British Airways or a BA Franchise Shorthaul (European or Domestic) flight, which has been delayed for over 2 hours
You can download the policy in various languages:
Standard Commercial Policy:
Passengers can choose one of the three remedies set out immediately below.
i. Rebook on a British Airways flight to the original destination
- On the closest available flight to the original flight, provided that a seat is available in the cabin originally booked
Or
- At the passenger’s convenience: - Up to 2 weeks after the original flight, provided a seat is available in the cabin originally booked
- Up to 2 weeks prior to the original flight, where applicable, provided a seat is available in the cabin originally booked
- At any time outside of the above periods, provided a seat is available in the same fare class and same cabin as originally booked
Conditions
a) The change to the booking (PNR) must take place no later than two weeks after the original flight.
b) The passenger will be booked into the same booking class, or where applicable, the lowest available class within the same cabin of travel.
c) Travel must be completed within ticket validity or within three months from the original flight, whichever is longer.
d) The return flight, if applicable, can be rebooked at the same time, and no extra fare is payable.
ii. Rebook on a British Airways flight to an alternative destination, with any additional fare to be paid by the customer
Conditions
a) The change in booking must take place no later than two weeks after the original flight.
b) Travel will be governed by the new fare rules.
iii. Refund of the original British Airways flight, plus any parts of the journey not made which are on the same ticket as the original flight
- Refunds are available within a year from the original flight date.
Conditions
a) The refund must be provided to the original form of payment |
