British Airways' Speedbird Club
Select country

Find out all about British Airways baggage guidelines, sales guides, group information, information for Marine agents, servicing and ticketing information, as well as information on our rules and regulations

Find out all about the British Airways inflight product, lounges, travel classes, Terminal 5, and other specific information which will be helpful to both you and your customers.

Find out all about the latest news and information for you and your customers while travelling with Britsh Airways.

Find user prompts, system entry guides and brand information in one easy to use section.

My SBC is your official service and information platform for travel agents. Here you can find all our current offers, PEPs and other special agent discounts especially for you.

New OK to Board Process

The "OK to Board" procedure will be reintroduced to ensure flexibility for our passengers and will be manned by our Marine Help Desk

British Airways "OK to Board" Marine End-to-end Process:

1. The shipping Port or Travel Agent advises BA that all necessary requirements to allow the seaman entry have been met.

2. The agent contacts BA via fax, e-mail or phone and takes responsibility for correctly identifying the required documents. It is mandatory for them to send a copy of the guarantee letter containing all of the information required to the Marine Helpdesk. Please note that - the BA Marine Helpdesk can only verify the guarantee letter. All matters relating to the authenticity and relevance of the Mariners documents themselves remain the responsibility solely of the Shipping/Port/Travel Agent.

3. The information must be produced on the Shipping/Port/Travel Agent´s official letterhead and must contain all of the specific information shown in this example plus the following statement:

"We confirm that the crew member/s will be met upon arrival at XXX. We will arrange all formalities during the crew member´s stay in XXX and agree to pay all costs and fines including visa on arrival and repatriation."

4. The mandatory information required for the Letter of Guarantee is:

> Passport Number
> SEMN - the book number and country of issuance
> Name of the vessel/authority to board vessel (e.g. confirmation that passenger is on ship´s manifest)
> Name and contact number of the port agent who will meet mariner on arrival and make arrangements
> at the airport BA Customer Service/check-in personnel double check the eligibility of the passenger to transit without visa (TWOV) against the information provided in Timatic and check if the seaman´s book is issued by a country that is a signatory to the ILO convention
> the Seaman will be required to present seaman`s book, contract of employment and letter of guarantee from shipping/port agent upon check-in at aiport, BA will queue/WRAP to other airlines where necessary if long-haul is on BA or if BA to BA flights.
> the "OK to Board" procedure will be reintroduced to ensure flexibility for our passengers and will be manned by our Marine Help Desk
> please click here for an example of "Letter of Guarantee"

 

 

 

My folder

My profile
My subscriptions