| What is AQP ?
AQP is an automated queue system. This system is linked to your CRS and the British Airways booking system. It reads the CRS PNR and updates the corresponding BA PNR *instantly* with your servicing request. The PNR is then queued to the appropriate British Airways servicing unit for action. The system also works in reverse to transfer the reply from British Airways into your CRS PNR and place it on your queue.
What will happen to AQP ?
AQP was decommissioned by SITA on the 30th of November 2008. That means that AQP requests for AQP/PTA and AQP/GEN SSR are no longer processed effective 01 December 2008. BA cannot influence this process. This decision has been made by SITA.
What has changed since the 30th of November 2008:
AQP – PTA requests are no longer serviced. If you have a route which is not e-ticketable, then you must call your local BA office.
AQP – GEN requests are no longer serviced. For seat requests, or waitlist requests, you must follow established processes. Please check here for waitlist policy, and here for seating policy.
AQP – FARES primarily for Round the World (RTW) fares. In order to get your fare requests processed, most markets can use newly created web-forms. Turnaround times will remain similar to those in the past.
For Germany, Austria, Switzerland, France, Spain, Portugal, Belgium, Luxembourg, The Netherlands, Denmark, Sweden, Norway, Finland, Italy, Turkey - travel agents should use the newly created web-form.
For South Africa - travel agents should contact BA via this web-form. Travel agents can also send emails directly to:
Fares S Africa@ba.com
For Nigeria - travel agents should contact BA via this web-form Travel agents can also send emails directly to:
Fares.ng@ba.com
If you are sending fare requests via AQP, on any country not mentioned above, then please call your local BA office.
AQP - AD75/50 requests need to be sent via the web-form in . This applies for all agents in Austria, Germany, Switzerland, Denmark, Norway and Sweden. |
