Paper ticket refund via GDS

Please note that British Airways requires only the following documents:

1) any unused paper flight coupons to back up refunds that agents have completed on their GDS

2) any exchange paper coupons covering re-issues

These documents should be batched with a clear reference to the Billing Period they were reported in (eg May 2007, Period 1) and sent to the following address:

PRA Quality Team
British Airways PLC
Waterside (HDBG)
PO Box 365
Harmondsworth UB7 0GB

British Airways does not require you to send the Refund Notices printed out from your GDS system.