Saving time with Online Check-in and Self-Service Check-in
Online Check-in and Self-Service Check-in kiosks offer your customers far greater flexibility, convenience and control, helping them to avoid the queues at the airport.
How to use Online Check-in - Your customers can visit ba.com/manage my booking. From here they can use the online check-in from 24 hours before their flight.
Online check-in demo
Choose your seat and print your boarding pass. See how easy it is to check-in online here
What are the benefits?
With Online Check-in, your customers can save time and avoid queues by checking in and selecting their seat online, from the comfort of their home or office. Then, when they arrive at the airport, passengers with hand-baggage only can head straight to the gate. Those with hold baggage can deposit it quickly at the Fast Bag Drop and then also be on their way to the gate.
What are the procedures around Online Check-in?
Bookings must be ticketed in advance of using Online Check-in.
A number of Online Check-in failures are occurring due to the absence of a ticket number within the booking. Failure to issue the e-ticket or to ensure that the e-ticket is in sync with any changes made to the booking record, will result in the passenger being asked to contact his or her travel agent and their attempt to check-in online will fail.
You should make every effort to issue the e-ticket as soon as possible after making the booking. This will avoid customer disappointment at not being able to use Online Check-in.
Remember - any changes made to an e-ticket booking should be reflected in the e-ticket record. Any changes should be synchronised - so that the booking and the e-ticket remain linked /associated.
Online Check-in, what can your customers do?
You can explain the benefits of Online Check-in to your customers as follows: - Check-in remotely from their office, home or hotel up to 24 hours before departure
- Choose the best available seat, using our interactive seat map
- Print out their Online boarding pass* from their home or office. Once they have used Online Check-in they can proceed straight to the gate if they have hand-baggage only or check in hold baggage at the Fast Bag Drop**
- Print out information to help them navigate their way through the airport
- Locate their boarding pass collection and baggage drop points
*From selected airports only. Click here to find out more.
**Available at selected airports
Who can use it?- Customers who have booked a British Airways operated flight, no code-shares
- Passengers on any ticket type e.g. e-ticket, ATB with magnetic stripe ticket and paper ticket
- Passengers with or without baggage
- Passengers travelling in a group of up to nine passengers in the same booking.
When can Online Check-in not be used?
There are several situations when Online Check-in may not be available: - If immigration, security or airport restrictions apply at a particular airport.
- If your customers are travelling on a British Airways codeshare flight, which is operated by another airline.
- Group bookings (with more than nine people in the same booking).
- If changes have been made to the original reservation and the e-ticket has not been updated.
- For flights departing from the US online check-in is available from 23 hours to 2 hours before departure
- Passengers wishing to check in for an earlier or later flight than the one they are confirmed on.
- Passengers with standby/unconfirmed/open (i.e. no booked flight sectors) bookings.
- Unaccompanied Minors (UMs).
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