As an ongoing result of the weather disruption (Wednesday 06 January 2010) customer due to travel today and their service has been cancelled or they have been delayed getting on their original service, the following options are available to customer.
If the customer’s flight is cancelled, the Conditions of Carriage may be applied as follows:
1) Rebook onto an available flight to the same destination within a 3-day period before or 14- day period after the scheduled departure time of the original flight. If the same booking class is not available, the next lowest class may be booked within the same cabin. This will be at no additional cost to the customer, and if required, the validity of the ticket may be extended.
In addition to normal Customer Handling Guidelines, customers may:
Rebook to the nearest alternative gateway within a 3-day period before or 14- day period after the scheduled departure time of the original flight in the same country or a gateway close by in a neighbouring country, i.e. Lyon and Geneva.
If the same booking class is not available, the next lowest class may be booked within the same cabin
Shorthaul customers may choose same country or nearest destination i,e Lyon and Geneva.
For longhaul customers, the nearest gateway refers to the nearest available destination to the original destination e.g If the original destination is New York, alternatives could be Boston, Toronto or Chicago. If the original destination was Bangkok the alternative would be Singapore.
Onward travel from gateway to the customers original will be at the customer's own expense
or
2) Rebook onto a flight to the same destination at a later date in the same booking class and cabin. The flight must be re-booked and travel must take place within the validity of the original ticket purchased. This will be at no additional cost to the customer.
or
3) Refund the ticket purchased to the original form of payment. (This option only applies to customers when their flight has actually been cancelled) |
