Customer Guidelines - Weather Disruption 22nd December 2009
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22 Dec, 2009
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As an ongoing result of the weather disruption (Tuesday 22 December) customers due to travel today and their service has been cancelled or they have been delayed getting on their original service, the following options are available to customer.
Rebook onto a flight to the same destination at a later date in the same cabin. The flight must be re-booked and travel must take place within the validity of the original ticket purchased.
In addition, customers may rebook to the nearest alternative gateway in the same country or a gateway close by in a neighbouring country, i.e. Lyon and Geneva
Shorthaul customers may choose same country or nearest destination i,e Lyon and Geneva.
For longhaul customers, the nearest gateway refers to the nearest available destination to the original destination e.g If the original destination is New York, alternatives could be Boston, Toronto or Chicago. If the original destination was Bangkok the alternative would be Singapore. Onward travel from gateway to the customers original will be at the customer's own expense
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