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Weather disruption and customer guidelines update 12 January 2010

15 Jan, 2010

Weather Disruption update, 12th January 2010

All flights yesterday operated to plan with completion within the normal operational window

Today at :

Gatwick (LGW):

No issues and cancellations

Heathrow (LHR):

All stands and runways are clear of ice and snow

There are a handful of longhaul and shorthaul cancellations.

Customer Guidelines, 12th January 2010

On the basis that it is a normal day for operations - the customer guidelines set up for the weather disruption are to be withdrawn with immediate effect.

We are therefore reverting to General Conditions of Carriage.

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