Manage My Booking

This online service allows your customers to access their own booking and make preference requests.

They will be able to:

• change date / time of flight*
• upgrade class of travel*
• cancel / refund ticket (not for trade bookings)*
• choose from five languages (English, German, Spanish, Italian, French)
• request a seat
• insert their Executive Club Frequent Flyer number into the booking
• request special dietary menu
• insert APIS details for travel to the USA and other countries, saving valuable time at the airport
• view or print a detailed itinerary
• email the itinerary to travel companions, friends or family
• inform themselves about baggage regulations
• pay excess baggage online (and pay 20% less than at the airport)
• buy insurance
• request real-time arrival or departure information
• access online city guides and other links

* Subject to fare rules of the ticket, provided an e-ticket has been issued, trade bookings can only be changed 24 hours before departure or after commencement of travel.