Please find below guidelines on how to proceed with ticket re-issues if your customers have lost (forget/stolen/lost/mislaid/lost in the post) their tickets.
If the ticket had been lost, please fill out the 'Form of Indemnity' (F.O.I.) together with the customer and re-issue the ticket. A copy of this form can be obtained and downloaded online if you click here.
In order to have a new ticket issued against a British Airways 'Form of Indemnity' (F.O.I.) you must provide us the following information in the form: - The original ticket number
- Date of issue
- Form of payment
- Full itinerary details
- Original fare and fare basis
- Complete taxes, fees and charges breakdown
- Any deal number/tour code if applicable
- The IATA number of the issuing office/your office
A new ticket can then be issued, with a charge levied to the travel agency of GBP 25.00 (converted into respective local currency) to cover the F.O.I. fee. It would be advisable to endorse the new ticket to show that it has been issued in exchange for the old lost ticket - to make it apparent should any airline officials need to examine the ticket. Travel Agencies can do this ticket re-issuing without reference to British Airways providing they can complete all the necessary paperwork directly with the passenger who has lost the ticket, and that all paperwork is submitted at the earliest opportunity.
Note: An F.O.I. can only be used against restricted fare tickets - all full fare tickets must be submitted for refund and a completely new ticket must be issued. A F.O.I. only applies from the country where the passenger is departing.
Important - please note:
Please bear in mind that you can always avoid troubles and extra workload with lost, forgotten, mislaid or stolen tickets if you issue straight away an e-ticket for you customers!
You will find detailed information's and step-by-step guidelines on British Airways e-ticketing for all CRS's online if you click here. Or you can refer to the following CRS help pages:
Amadeus: GG AIR BA AGTETKT
Galileo: GC*BA/290
Sabre: N*/BA ETICKET
Worldspan: G/AIR/BA0/ETK
e-ticket advantages for you and your customer:- e-tickets can be sold until 30 minutes before check-in - no fee for TOD/PTA procedures.
- e-ticket receipts can be issued using either ATB or OPTAT technology.
- Up to 16 flight segments allowed for British Airways e-ticketing.
- e-tickets are also possible for groups bookings (more than 9 passengers per PNR).
- British Airways allows cash, invoice payment, credit cards and corporate cards as form of payment when buying e-tickets.
- e-tickets cannot be forgotten, mislaid, stolen or lost.
Entries to re-issue tickets:
Further information of detailed entries on how to re-issue tickets can be found in the help pages of your CRS:
Amadeus: HE REISSUE
Galileo: H/REISSUE
Sabre: N*/REISSUE
Worldspan: HELP REISSUE |
