Customer Handling

18 Dec, 2008
Guidelines - BA Cityflyer cancellations
Further to previous communication, due to the demise of Flightline, BA CityFlyer will continue to revise its operation to ensure services previously operated by Flightline on its behalf, will continue to be operated directly by BA CityFlyer for the remainder of the Winter 2009 schedule (up to and including 28 March 2009)

09 Dec, 2008
Guidelines withdrwan for Bangkok airport closure
Following the successful resumption of services to/from Sydney via Bangkok, the customer guidelines issued for customers due to travel to/from Bangkok have been withdrawn with immediate effect.

25 Nov, 2008
Guidelines - Bologna ground handling strike 25 Nov 08
The following services have been cancelled:

18 Nov, 2008
Guidelines - Change to MCT at LHR for EI to BA transfers
Customers transferring between Aer Lingus (EI) operated services Dublin or Cork to/from T1 and BA Mainline services operating to/from T5 must transfer landside between the terminals. They must collect their bags on arrival and re-check them in at the departing terminal. As a result the Minimum Connecting Time (MCT) has increased from 90 mins to 120...

03 Dec, 2008
Guidelines - Changes to summer 09 schedule
The changes to the summer 09 schedule are split into 3 separate sections:

03 Nov, 2008
Guidelines - Withdrawal of London Gatwick - Dublin service from summer 09
Today British Airways announced the withdrawal of the LGW DUB service from 29th Mar 09. Customers will be reaccommodated onto an alternative BA codeshare flight operated by Aer Lingus. Please find below the guidelines for customers affected by these changes.

29 Oct, 2008
Guidelines - Sterling Airlines cease trading
Sterling Airlines A/S have ceased operations with immediate effect. British Airways have made arrangements for stranded customers who have commenced their journey and need to return to their point of origin. This is available for sale and travel up to and including 13 Nov 08.

09 Oct, 2008
Guidelines - Sun Air withdraw BRN-BRU services
Customers affected by the withdrawal of services between Berne and Brussels from 26 October 2008 are covered by the options outlined below. Customers may:

29 Sep, 2008
Guidelines: BMI suspend LHR - Ankara services
British Airways codeshare partner bmi have announced the suspension of services between Heathrow and Ankara (ESB) with effect from 16 October 2008.

29 Sep, 2008
Guidelines: BMI suspends LHR - Ekaterinburg services
British Airways codeshare partner bmi have announced the suspension of services between Heathrow and Ekaterinburg (SVX) with effect from 13 October 2008.