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Find out all about British Airways baggage guidelines, sales guides, group information, information for Marine agents, servicing and ticketing information, as well as information on our rules and regulations

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Latest news 2009 January February March April May June July August September October November December 2010 January February March April May June July August September Customer Handling Standard Commercial Policy for delays and cancellations - up to 25 Mar 08l Commercial Policy for Services to/from Nairobi Exceptions to the Standard Commercial Policy - up to 25 Mar 08 Guidelines - Changes to Winter 08/09 Schedule Commercial Policy - Loganair to withdraw City of Derry-Dublin services Commercial Policy -Sun Air to withdraw Billund-Oslo services Guidelines: Beirut airport closure bmi codeshare Commercial policy -For customers affected by the longer flight connections between T4 and T5 Commercial policy - EOS Airline cease trading from 27 Apr 08 Guidelines - withdrawal of Manchester - New York services Guidelines for longhaul flights Terminal move Commercial Policy - bmi to withdraw Dakar services with effect from 01 May 08 Commercial Policy-withdrawal of the BA8743/44 London City - Malpensa Commercial Policy-Greek general strike 13 Feb 08 Commercial Policy- GB Airways sale - BA Holidays bookings Commercial Policy for GB Airways Sale - Casablanca passengers Commercial Policy- GB Airways sale - Customers with other carrier sectors Commercial Policy - GB Airways sale - Tunis passengers Commercial Policy- GB Airways sale - connecting passengers Commercial Policy for GB Airways Sale - direct passengers Commercial Policy for Incident at Heathrow 17 January 08 Commercial Policy -Venice Ground Handling strike 18 January 2008 Commercial Policy -GB Airways adhoc cancellations February/March Commercial Policy -GB Airways Funchal adhoc cancellation Commercial Policy for Services to/from Nairobi Conditions of carriage Situations outside the conditions of carriage - from 26 Mar 08 Jamaica Civil Unrest - Customer Guidelines New Volcanic Ash - Customer Guidelines - 16 May 2010 Cabin Crew Industrial Action - Customer Guidelines Bangkok Civil unrest - Customer Guidelines Guidelines - Volcanic eruption in Iceland 15 April 2010 Guidelines - Sunair to withdraw Aalborg - Oslo service from 6th April 2010 Customer Guidelines - Cabin Crew Industrial Action for period from 23.-02. April 2010 Customer Guidelines - Cabin Crew Industrial Action Customer Guidelines - ATC strike in France and in Greece Customer Guidelines - Weather Disruption from 14 January 2010 Customer Guidelines - Weather Disruption 13 January 2010 Update to Customer Guidelines - Weather Disruption 09.-11. January Update to Customer Guidelines - Weather Disruption 08 January 2010 New Customer Guidelines - Weather Disruption 07 January 2010 Clarification to the Customer Guidelines - Weather Disruption 06/07 January 2010 Customer Guidelines - Weather Disruption 06 January 2010 Customer Guidelines - Advice for customers facing difficulty reaching UK airports affected by snow disruption - 06 January 2010 Customer Guidelines - Weather Disruption 22nd December 2009 Cabin Crew Industrial Action - Customer Guidelines - Removal of Strike Action Guidelines - bmi suspend London Heathrow - Aleppo (ALP) Guidelines - Cancellation of OpenSkies AMS to JFK service Guidelines - BA Cityflyer cancellation Winter 09 Guidelines - Flight switches from LGW to LHR Guidelines: British Airways cancellations for Winter 2009 and Summer 2010 Guidelines - Sunair to withdraw Oslo-Stord service Guidelines: Ad hoc cancellations summer 2009 Mexico Swine flu outbreak - Guidelines withdrawn Guidelines - Political Protests in Bangkok Guidelines: BA CityFlyer Changes Summer 2009 Guidelines - BA Cityflyer LCY-NCE cancellations Summer 09 Guidelines - BA Cityflyer BA8720/9 LCY-GLA cancellations Summer 09 Guidelines - Cityflyer operational cancellations Guidelines - Snow at Heathrow - 06 Feb 09 Guidelines - Snow at Heathrow - 04 Feb 09 Guidelines - Snow at Heathrow - 03 Feb 09 Guidelines - Snow at Heathrow - 02 Feb 09 Guidelines withdrwan for Bangkok airport closure Guidelines - Bologna ground handling strike 25 Nov 08 Guidelines - Change to MCT at LHR for EI to BA transfers Guidelines - Changes to summer 09 schedule Guidelines - Withdrawal of London Gatwick - Dublin service from summer 09 Guidelines - Sterling Airlines cease trading Guidelines - Sun Air withdraw BRN-BRU services Commercial policy guidelines for ATC failure across London airspace Guidelines for BA suspended London - Islamabad services update Guidelines for BA suspended London - Islamabad services Commercial policy - Hurricane Gustav 29 Aug 2008 Guideline - Delayed LHR HKG flights 21 Aug 08 Guideline - Situation in Georgia Guidelines - Changes to Winter 08/09 Schedule Commercial policy -For customers affected by the longer flight connections between T4 and T5 Guidelines - withdrawal of Manchester - New York services Guidelines for longhaul flights Terminal move Flights operated by Partner Airlines - from 26 Mar 08 Guideline – Sun Air to withdraw Billund - Paris services BA 8229 / BA 8230 / BA 8231 / BA 8232 Guideline – Sun Air to withdraw Billund-Paris services BA 8229 / BA 8230 Guideline – SUN-AIR changes from 10 January 2010 Guideline – SUN-AIR changes from 14 September 2009 for Billund to London City service Guideline - BA CityFlyer further changes summer 2009 Guideline - BA CityFlyer cancellations Apr 09 Guideline - BA CityFlyer cancellations Mar 09 Guideline - BA CityFlyer to withdraw London City to Dublin services Guideline - Comair Johannesburg to Mauritius service changes effective 03 May 09 Guidelines - BA Cityflyer cancellations Guidelines: BMI suspend LHR - Ankara services Guidelines: BMI suspends LHR - Ekaterinburg services Guidelines: CX cancellations due to Typhoon Commercial Policy - Loganair to withdraw City of Derry-Dublin services Commercial Policy -Sun Air to withdraw Billund-Oslo services Guidelines: Beirut airport closure bmi codeshare Commercial policy - EOS Airline cease trading from 27 Apr 08 Commercial Policy - bmi to withdraw Dakar services with effect from 01 May 08

Guidelines - withdrawal of Manchester - New York services

18 Apr, 2008

Customer guidelines have been issued today as a result of the forthcoming withdrawal of British Airways services between Manchester and New York from 27 October 2008.

Customers affected by the withdrawal of services between Manchester(MAN) and New York (JFK) from 27 October 2008 are covered by the customer options outlined below. Customers may:

Rebook to travel Manchester to New York on BA services via LHR or LGW

Book onto an available flight within a 3-day period before or after the scheduled departure time of the original flight. If the same booking class is not available, the next lowest class may be booked within the same cabin. This will be at no additional cost to the customer, and if required, the validity of the ticket may be extended.

Rebooking should be within the validity of the original ticket purchased or within 3 months of the original flight, which ever is longer.
Rebook to travel Manchester to New York on BA services via LHR or LGW

Book an alternative date convenient to the customer, providing a seat is available in the same fare class and same cabin as originally booked. The flight must be re-booked and travel must take place within the validity of the ticket purchased. This will be at no additional cost to the customer.

Rebooking should be within the validity of the original ticket purchased or within 3 months of the original flight, which ever is longer.
Refund of original British Airways flight

The customer may receive a full refund of the unused ticket or the unused part of any ticket, to the original form of payment.

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