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Please see the following advice for customers facing delays getting to the airport due to weather conditions in the UK.
Advice for customers/agent:
Customers who are travelling to an UK airport and are facing difficulty reaching the airport on time for their flight can:
Continue to the airport. Customer Service teams will assist customers when they arrive at the airport if they have missed their flights.
or
Customers can rebook via Contact Centres onto another British Airways , as per Guidelines below
or
Customers who have attempted and are unable to start their journey to the airport can rebook via Contact Centres, as per Guidelines below
Customers who do not wish to travel today 06 January 2010:
Customers who simple do not wish to travel due to the weather disruption are still governed by the rules of their ticket. Any additional cost for changing their trip will be at the customers own expense. They will then need to claim any additional expenses through their travel insurance.
What you need to do:
The following guidelines below, form part of the Customer Handling Guidelines and apply to any customer who may be in contact regarding difficulty reaching the airport
Rebook onto an available flight to the same destination within a 3-day period before or 14-day period after the scheduled departure time of the original flight. If the same booking class is not available, the next lowest class may be booked within the same cabin. This will be at no additional cost to the customer, and if required, the validity of the ticket may be extended.
or
Rebook onto a flight to the same destination at a later date in the same booking class and cabin. The flight must be re-booked and travel must take place within the validity of the original ticket purchased. This will be at no additional cost to the customer. |
