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Find out all about British Airways baggage guidelines, sales guides, group information, information for Marine agents, servicing and ticketing information, as well as information on our rules and regulations

Find out all about the British Airways inflight product, lounges, travel classes, Terminal 5, and other specific information which will be helpful to both you and your customers.

Find out all about the latest news and information for you and your customers while travelling with Britsh Airways.

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Latest news 2009 January February March April May June July August September October November December 2010 January February March April May June July August September Customer Handling Standard Commercial Policy for delays and cancellations - up to 25 Mar 08l Commercial Policy for Services to/from Nairobi Exceptions to the Standard Commercial Policy - up to 25 Mar 08 Guidelines - Changes to Winter 08/09 Schedule Commercial Policy - Loganair to withdraw City of Derry-Dublin services Commercial Policy -Sun Air to withdraw Billund-Oslo services Guidelines: Beirut airport closure bmi codeshare Commercial policy -For customers affected by the longer flight connections between T4 and T5 Commercial policy - EOS Airline cease trading from 27 Apr 08 Guidelines - withdrawal of Manchester - New York services Guidelines for longhaul flights Terminal move Commercial Policy - bmi to withdraw Dakar services with effect from 01 May 08 Commercial Policy-withdrawal of the BA8743/44 London City - Malpensa Commercial Policy-Greek general strike 13 Feb 08 Commercial Policy- GB Airways sale - BA Holidays bookings Commercial Policy for GB Airways Sale - Casablanca passengers Commercial Policy- GB Airways sale - Customers with other carrier sectors Commercial Policy - GB Airways sale - Tunis passengers Commercial Policy- GB Airways sale - connecting passengers Commercial Policy for GB Airways Sale - direct passengers Commercial Policy for Incident at Heathrow 17 January 08 Commercial Policy -Venice Ground Handling strike 18 January 2008 Commercial Policy -GB Airways adhoc cancellations February/March Commercial Policy -GB Airways Funchal adhoc cancellation Commercial Policy for Services to/from Nairobi Conditions of carriage Situations outside the conditions of carriage - from 26 Mar 08 Jamaica Civil Unrest - Customer Guidelines New Volcanic Ash - Customer Guidelines - 16 May 2010 Cabin Crew Industrial Action - Customer Guidelines Bangkok Civil unrest - Customer Guidelines Guidelines - Volcanic eruption in Iceland 15 April 2010 Guidelines - Sunair to withdraw Aalborg - Oslo service from 6th April 2010 Customer Guidelines - Cabin Crew Industrial Action for period from 23.-02. April 2010 Customer Guidelines - Cabin Crew Industrial Action Customer Guidelines - ATC strike in France and in Greece Customer Guidelines - Weather Disruption from 14 January 2010 Customer Guidelines - Weather Disruption 13 January 2010 Update to Customer Guidelines - Weather Disruption 09.-11. January Update to Customer Guidelines - Weather Disruption 08 January 2010 New Customer Guidelines - Weather Disruption 07 January 2010 Clarification to the Customer Guidelines - Weather Disruption 06/07 January 2010 Customer Guidelines - Weather Disruption 06 January 2010 Customer Guidelines - Advice for customers facing difficulty reaching UK airports affected by snow disruption - 06 January 2010 Customer Guidelines - Weather Disruption 22nd December 2009 Cabin Crew Industrial Action - Customer Guidelines - Removal of Strike Action Guidelines - bmi suspend London Heathrow - Aleppo (ALP) Guidelines - Cancellation of OpenSkies AMS to JFK service Guidelines - BA Cityflyer cancellation Winter 09 Guidelines - Flight switches from LGW to LHR Guidelines: British Airways cancellations for Winter 2009 and Summer 2010 Guidelines - Sunair to withdraw Oslo-Stord service Guidelines: Ad hoc cancellations summer 2009 Mexico Swine flu outbreak - Guidelines withdrawn Guidelines - Political Protests in Bangkok Guidelines: BA CityFlyer Changes Summer 2009 Guidelines - BA Cityflyer LCY-NCE cancellations Summer 09 Guidelines - BA Cityflyer BA8720/9 LCY-GLA cancellations Summer 09 Guidelines - Cityflyer operational cancellations Guidelines - Snow at Heathrow - 06 Feb 09 Guidelines - Snow at Heathrow - 04 Feb 09 Guidelines - Snow at Heathrow - 03 Feb 09 Guidelines - Snow at Heathrow - 02 Feb 09 Guidelines withdrwan for Bangkok airport closure Guidelines - Bologna ground handling strike 25 Nov 08 Guidelines - Change to MCT at LHR for EI to BA transfers Guidelines - Changes to summer 09 schedule Guidelines - Withdrawal of London Gatwick - Dublin service from summer 09 Guidelines - Sterling Airlines cease trading Guidelines - Sun Air withdraw BRN-BRU services Commercial policy guidelines for ATC failure across London airspace Guidelines for BA suspended London - Islamabad services update Guidelines for BA suspended London - Islamabad services Commercial policy - Hurricane Gustav 29 Aug 2008 Guideline - Delayed LHR HKG flights 21 Aug 08 Guideline - Situation in Georgia Guidelines - Changes to Winter 08/09 Schedule Commercial policy -For customers affected by the longer flight connections between T4 and T5 Guidelines - withdrawal of Manchester - New York services Guidelines for longhaul flights Terminal move Flights operated by Partner Airlines - from 26 Mar 08 Guideline – Sun Air to withdraw Billund - Paris services BA 8229 / BA 8230 / BA 8231 / BA 8232 Guideline – Sun Air to withdraw Billund-Paris services BA 8229 / BA 8230 Guideline – SUN-AIR changes from 10 January 2010 Guideline – SUN-AIR changes from 14 September 2009 for Billund to London City service Guideline - BA CityFlyer further changes summer 2009 Guideline - BA CityFlyer cancellations Apr 09 Guideline - BA CityFlyer cancellations Mar 09 Guideline - BA CityFlyer to withdraw London City to Dublin services Guideline - Comair Johannesburg to Mauritius service changes effective 03 May 09 Guidelines - BA Cityflyer cancellations Guidelines: BMI suspend LHR - Ankara services Guidelines: BMI suspends LHR - Ekaterinburg services Guidelines: CX cancellations due to Typhoon Commercial Policy - Loganair to withdraw City of Derry-Dublin services Commercial Policy -Sun Air to withdraw Billund-Oslo services Guidelines: Beirut airport closure bmi codeshare Commercial policy - EOS Airline cease trading from 27 Apr 08 Commercial Policy - bmi to withdraw Dakar services with effect from 01 May 08

December

26 Dec, 2009
US Security Changes after incident
After the attempted terrorist attack on an AMS-DTW flight new security measures have been introduced by the US authorities for all flights departing to the US.

23 Dec, 2009
Loganair codeshare agreement exteneded
Please be advised that the Loganair Codeshare Agreement has been extended until the end of Summer 10 (30 Oct 2010).

23 Dec, 2009
Pre-assigned seating with American Airlines
American Airlines operate a system whereby all passengers must have a pre-assigned seat before travel. There is no charge to prebook seats with AA.

21 Dec, 2009
Termination of JCB acceptance
With effect from 05 January 2010, British Airways will no longer accept JCB credit cards as a form of payment.

17 Dec, 2009
Decisions of the High Court in the UK
We are delighted for our customers that the threat of a Christmas strike has been lifted by the court.

11 Dec, 2009
More changes to Summer 2010 Schedule
More changes to the Summer 2010 Schedule will be taking place.

04 Dec, 2009
JSA T class fare changes
British Airways recently implemented T Booking selling class usage change for JSA (Joint Service Agreement with Qantas) routes in World Traveller Plus cabin.

02 Dec, 2009
Paid For Seating Update - General Seat Booking Available Online
From 8th December 2009, customers wishing to request and pay for General and non-preferred Exit Row seating more than 24 hours in advance will be able to do so online at ba.com without contacting the call centres.They will be offered this option in their confirmation email and the functionality will be available in either "Manage My Booking." for d...

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